:root{--sf-blue:#1ba7e1;--sf-link:#1595c7;--line:#d9dde3;--text:#24313d;--muted:#657786;--bg:#fff}
*{box-sizing:border-box} body{margin:0;font-family:Arial,Helvetica,sans-serif;color:var(--text);background:#f5f7f9;font-size:14px}.hidden{display:none!important}
.login-shell{min-height:100vh;display:grid;place-items:center;background:linear-gradient(135deg,#eef6fb,#fff)}.login-card{width:380px;background:#fff;padding:34px;border-radius:12px;box-shadow:0 12px 40px #1b4f7222}.brand-cloud,.cloud-logo{color:#28a8df;font-size:42px;line-height:1}.login-card h1{font-size:24px;margin:14px 0 4px}.subtitle{font-size:17px;color:#4d6475;margin:0 0 24px}.login-card label{display:block;margin-bottom:7px}.login-card input{width:100%;padding:12px;border:1px solid #aeb7c1;border-radius:4px;font-size:16px}.login-card button{width:100%;margin-top:14px;padding:12px;border:0;background:#0176d3;color:white;border-radius:4px;font-weight:700;font-size:16px}.login-erro{color:#c23934;min-height:18px}.disclaimer{font-size:12px;color:#6b7785;margin:20px 0 0;text-align:center}
.app{min-height:100vh;background:white;padding-bottom:40px}.sf-topbar{height:62px;display:flex;align-items:center;padding:0 20px;border-bottom:1px solid #dfe3e8;background:#fff}.cloud-logo{width:80px}.global-search{width:420px;margin:0 auto;border:1px solid #9faab5;border-radius:4px;padding:10px 14px;color:#8a969f;background:#fff}.top-icons{color:#78828c;font-size:18px;white-space:nowrap}.avatar{display:inline-grid;place-items:center;background:#e6eef4;color:#314b5f;border-radius:50%;height:34px;width:34px;font-size:12px;font-weight:bold}.tabs-row{height:48px;display:flex;align-items:stretch;border-bottom:1px solid #dde2e6;background:#fff}.waffle{width:48px;display:grid;place-items:center;font-size:26px;color:#6d747b}.console-title{width:225px;display:flex;align-items:center;font-size:18px;padding-left:6px;border-right:1px solid #e2e5e8}.tab{min-width:160px;display:flex;align-items:center;padding:0 16px;border-right:1px solid #e2e5e8}.tab.active{border-bottom:3px solid #23a9e0}.tab-caret{width:48px;display:grid;place-items:center;border-right:1px solid #e2e5e8}.cyan-line{height:3px;background:#25a9df}.screen{display:none}.active-screen{display:block}
#accountsScreen{padding:18px 30px 0}.object-head{display:flex;gap:12px;align-items:center}.object-icon{width:34px;height:34px;border-radius:5px;display:grid;place-items:center;color:#fff;font-size:20px}.purple{background:#7167e8}.object-label{font-size:13px;color:#536575}.list-title{font-size:22px;font-weight:700}.caret{font-size:13px}.pin{font-size:16px;margin-left:8px}.list-actions{display:flex;justify-content:flex-end;margin-top:-38px}.list-actions button,.client-actions button{background:white;border:1px solid #9faab5;color:#3b596d;padding:9px 16px;margin-left:-1px}.meta-row{display:flex;align-items:center;margin:24px 0 8px;color:#657786}.meta-row span{flex:1}.search-list{border:1px solid #aab4bd;border-radius:4px;padding:8px 14px;width:280px}.mini-actions{padding-left:14px;font-size:17px}.account-table{border-collapse:collapse;width:100%;font-size:13px}.account-table th,.account-table td{border-top:1px solid #e1e5e8;border-bottom:1px solid #e8ebee;padding:10px 8px;text-align:left;white-space:nowrap}.account-table th{font-weight:700;color:#344750}.account-table tr:hover{background:#f3f7fb}.account-table .rownum{width:30px}.account-table .check{width:30px}.link{color:var(--sf-link);cursor:pointer}.target-link{outline:2px solid transparent}.target-link:focus,.target-link:hover{outline-color:#1b96c8;background:#effbff}
.subtabs{display:flex;height:46px;align-items:stretch;border-bottom:1px solid #e2e5e8}.subtab{display:flex;align-items:center;padding:0 18px;border-right:1px solid #e2e5e8}.subtab.active{border-top:3px solid #23a9e0}.blue-pattern{height:14px;background:var(--sf-blue);opacity:.95}.client-card{margin:0 16px;background:#fff;border:1px solid #dfe3e6;border-top:0;padding:22px 22px 18px;box-shadow:0 1px 2px #00000012}.client-main{display:flex;gap:12px;align-items:center}.client-name{font-size:22px;font-weight:700}.client-actions{display:flex;justify-content:flex-end;margin-top:-46px;overflow:hidden}.client-actions button{padding:9px 14px;white-space:nowrap}.client-actions #btnEncerramento{background:#f8fbfd}.client-actions #btnEncerramento:hover{box-shadow:inset 0 0 0 2px #1b96c8;color:#0b6fa2}.client-meta{display:grid;grid-template-columns:repeat(6,1fr);gap:22px;margin-top:32px}.client-meta span{display:block;color:#6c7883;font-size:12px;margin-bottom:6px}.client-meta strong{font-weight:400}.links-panel,.insights,.detail-bottom{margin:14px 16px 0;border:1px solid #dfe3e6;background:white;padding:16px;box-shadow:0 1px 2px #00000012}.links-panel h3,.insights h3{margin:0 0 16px}.links-grid{display:grid;grid-template-columns:repeat(7,1fr);gap:18px 26px}.links-grid a,.insight-card a{color:var(--sf-link)}.mostrar{text-align:center;color:var(--sf-link);margin-top:14px}.insights{min-height:210px}.insight-card{display:inline-block;vertical-align:top;border:1px solid #e0e5e8;border-left:4px solid #f28baf;width:310px;padding:18px;margin-right:12px;font-size:17px}.insight-card.green{border-left-color:#77d960}.insight-card small{display:block;margin:14px 0;color:#64717c;font-size:13px;line-height:1.45}.detail-bottom{display:grid;grid-template-columns:2fr 1fr;padding:0;min-height:120px}.details-tabs{display:flex;gap:40px;padding:20px}.details-tabs .active{border-bottom:3px solid #23a9e0;padding-bottom:14px}.indicator-box{border-left:1px solid #dfe3e6;padding:14px 20px}.bottom-bar{position:fixed;left:0;right:0;bottom:0;height:36px;background:#fff;border-top:1px solid #cfd5da;display:flex;align-items:center;padding:0 20px;font-size:12px;z-index:10}.toast{position:fixed;top:90px;left:50%;transform:translateX(-50%);background:#c23934;color:#fff;padding:12px 18px;border-radius:4px;box-shadow:0 6px 18px #0002;display:none;z-index:100}.toast.show{display:block}
@media(max-width:1100px){.client-actions{flex-wrap:wrap;margin-top:10px;justify-content:flex-start}.client-meta{grid-template-columns:repeat(3,1fr)}.links-grid{grid-template-columns:repeat(4,1fr)}.list-actions{margin-top:12px;justify-content:flex-start}.global-search{width:320px}}


.fiction-banner{
  margin: 10px 28px 8px;
  border: 1px solid #f2b233;
  background: #fff7df;
  border-radius: 4px;
  padding: 10px 14px;
  display:flex; align-items:flex-start; gap:10px;
  color:#2e2e2e; font-size:13px;
}
.fiction-icon{
  width:22px;height:22px;border-radius:50%;
  background:#f5a623;color:#fff;font-weight:700;
  display:flex;align-items:center;justify-content:center;
  flex:0 0 22px;
}
.fiction-banner strong{font-size:13px;}
.fiction-banner span{font-size:12px;}
.client-fiction{margin:0;border-left:0;border-right:0;border-top:0;border-radius:0;padding:10px 28px;background:#fff3b8;border-color:#e7b62f;font-size:14px}.client-fiction strong{font-size:16px}

/* Tela 3 - Novo Caso: Encerramento Contratual */
.case-form-screen{background:#fff}.case-blue-bg{min-height:calc(100vh - 149px);background:#20a8e8;padding:18px 0 70px;position:relative}.case-blue-bg:before{content:"";position:absolute;inset:0 0 auto;height:235px;opacity:.35;background-image:radial-gradient(circle at 18px 18px,transparent 11px,#fff 12px,#fff 13px,transparent 14px);background-size:48px 48px}.case-modal{position:relative;z-index:1;width:min(1040px,calc(100% - 80px));margin:0 auto;background:#fff;border:1px solid #ccd5dc;box-shadow:0 1px 3px #0002;padding:0 28px 18px}.case-close{position:absolute;right:14px;top:8px;border:0;background:transparent;font-size:30px;color:#5d6a73;cursor:pointer}.case-title-row{display:flex;align-items:flex-start;justify-content:center;gap:28px;padding:22px 48px 12px}.case-title-row h2{font-weight:400;font-size:23px;margin:15px 0 0}.case-fiction{margin-left:auto;width:330px;background:#eaf5fd;padding:12px 14px;display:flex;gap:10px;border-radius:3px;color:#234}.case-fiction>b{width:24px;height:24px;border-radius:50%;display:grid;place-items:center;background:#1688d4;color:#fff}.case-fiction strong,.case-fiction span{display:block}.case-fiction span{font-size:11px;line-height:1.45;margin-top:3px}.case-divider{height:1px;background:#d9dde3}.case-section-head{display:flex;justify-content:space-between;align-items:center;padding:16px 0 14px}.case-section-head h3{font-weight:400;font-size:19px;margin:0}.case-section-head span{font-size:12px}.case-section-head em,.required label:before{color:#c23934;font-style:normal}.case-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px 54px;padding:0 20px}.field{display:flex;flex-direction:column;gap:6px}.field label{font-size:13px;color:#42515d}.required label:before{content:"* ";}.field input,.field select,.field textarea{border:1px solid #aeb7c1;border-radius:3px;padding:9px 12px;font:inherit;background:#fff;color:#283745}.field input:disabled{background:#f8f9fa;color:#5f6b75}.field textarea{min-height:84px;resize:vertical}.deps{font-size:11px;color:#178fc5;margin-top:-2px}.ident-title{font-weight:400;border-bottom:1px solid #d9dde3;padding:16px 0 8px;margin:4px 0 10px}.ident-grid{display:grid;grid-template-columns:1.2fr 1fr 1fr;gap:22px;padding:0 20px 12px}.case-actions{display:flex;justify-content:center;gap:10px;border-top:1px solid #d9dde3;margin-top:10px;padding-top:16px}.case-actions button{min-width:112px;padding:9px 18px;border-radius:3px;font-weight:600;cursor:pointer}.case-actions .secondary{background:#fff;border:1px solid #1188c7;color:#1188c7}.case-actions .primary{background:#0787c8;border:1px solid #0787c8;color:#fff}
@media(max-width:900px){.case-title-row{flex-direction:column;align-items:center}.case-fiction{margin:0;width:100%}.case-grid,.ident-grid{grid-template-columns:1fr}.case-modal{width:calc(100% - 28px)}}


/* Tela 4 - Caso criado, com rolagem real */
.case-created-screen{background:#fff}.case-created-bg{position:relative;min-height:1500px;background:#25a9e6;padding:0 14px 90px}.case-created-bg:before{content:"";position:absolute;inset:0 0 auto 0;height:220px;opacity:.16;background-image:radial-gradient(circle at 12px 12px,transparent 8px,#fff 9px,#fff 10px,transparent 11px);background-size:34px 34px}.case-success{position:sticky;top:8px;z-index:8;width:520px;margin:0 auto 10px;background:#2e9b4b;color:#fff;padding:14px 18px;border-radius:3px;box-shadow:0 2px 6px #0002;font-size:16px}.case-success span{margin-left:10px}.case-success button{float:right;border:0;background:transparent;color:#fff;font-size:22px}.fiction-chip{position:absolute;right:26px;top:14px;z-index:4;background:#ffe7a1;border:1px solid #e5c05b;padding:8px 14px;border-radius:4px}.case-header-card,.related-card,.case-details-card,.side-card{position:relative;z-index:2;background:#fff;border:1px solid #d9dee3;box-shadow:0 1px 2px #0001}.case-header-card{padding:18px 20px}.case-head-top{display:flex;justify-content:space-between;gap:20px;align-items:flex-start}.case-id-block{display:flex;gap:12px;align-items:center}.case-icon{background:#ef4b95;color:#fff;width:42px;height:42px;border-radius:5px;display:grid;place-items:center;font-size:23px}.case-id-block span{display:block;color:#5e6b75}.case-id-block strong{display:block;font-size:24px}.case-head-actions{display:flex;flex-wrap:wrap;justify-content:flex-end}.case-head-actions button{background:#fff;border:1px solid #aeb7c1;color:#1687bd;padding:9px 14px;margin-left:-1px}.case-head-meta{display:grid;grid-template-columns:1.1fr .7fr 1fr 1.2fr 1fr;gap:26px;margin-top:28px}.case-head-meta span{display:block;color:#697783;font-size:12px;margin-bottom:6px}.case-head-meta strong{font-weight:400}.related-card{margin-top:14px;padding:14px 18px}.related-card h3{margin:0 0 14px}.related-links{display:grid;grid-template-columns:repeat(4,1fr);gap:16px 28px}.related-links a{color:#158ec4}.case-created-columns{display:grid;grid-template-columns:2fr 1fr;gap:14px;margin-top:14px;align-items:start}.case-details-card{min-height:1000px}.detail-tabs{display:flex;gap:44px;padding:18px 20px 0;border-bottom:1px solid #cfd5da}.detail-tabs span{padding:0 0 12px}.detail-tabs .active{font-weight:700;border-bottom:3px solid #20a8e8}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 46px;padding:18px 22px}.detail-row{padding:11px 0;border-bottom:1px solid #dfe3e6}.detail-row span{display:block;color:#67747f;font-size:12px;margin-bottom:6px}.detail-row strong{display:block;font-weight:400;line-height:1.45}.detail-row.large{min-height:132px}.case-side{display:flex;flex-direction:column;gap:14px}.side-card{padding:18px}.side-card h3{margin:0 0 18px}.side-card label{display:block;color:#64717c;margin:10px 0 5px}.fake-input{border:1px solid #9eabb5;border-radius:3px;padding:10px 12px;color:#687680;background:#fff}.side-card button{margin-top:12px;background:#fff;border:1px solid #8ca0ae;color:#1687bd;padding:9px 14px;border-radius:3px}.activity-card{min-height:300px}.activity-empty{text-align:center;margin:55px 0 18px;line-height:1.5}.lower-side{min-height:380px}.scroll-filler{padding:22px;border-top:1px solid #dfe3e6}.scroll-filler h3{font-weight:400}.fake-lines{height:90px;margin:18px 0;background:repeating-linear-gradient(to bottom,#eef1f4 0,#eef1f4 2px,transparent 2px,transparent 22px)}
@media(max-width:1000px){.case-created-columns{grid-template-columns:1fr}.case-head-meta{grid-template-columns:repeat(2,1fr)}.case-head-top{flex-direction:column}.fiction-chip{position:static;margin:10px 0}.case-success{width:calc(100% - 24px)}.related-links{grid-template-columns:repeat(2,1fr)}}

/* Continuação da Tela 4 - Encerramento dentro do mesmo caso */
.baixa-options{border-top:1px solid #dfe3e6;padding:8px 22px 28px;background:#fff}
.baixa-options.hidden{display:none}
.baixa-title{font-size:18px;padding:18px 0 14px;border-bottom:1px solid #cfd5da;color:#374956}
.baixa-subtitle{margin-top:12px;background:#f1f3f5;padding:8px 12px;color:#5d6a73;font-weight:600}
.check-line{display:flex;align-items:center;gap:10px;padding:16px 18px;font-size:14px}.check-line input{width:18px;height:18px;accent-color:#0176d3}
.info-dot{display:inline-grid;place-items:center;width:18px;height:18px;border-radius:50%;background:#6b7883;color:#fff;font-size:11px;font-weight:700;margin-left:6px}
.baixa-form-row{display:flex;align-items:flex-end;gap:8px;padding:12px 18px 0}.baixa-form-row label{display:flex;align-items:center;gap:12px;color:#5e6b75;font-size:13px}.baixa-form-row select,.baixa-form-row input{min-width:275px;border:1px solid #aeb7c1;border-radius:3px;padding:8px 10px;font:inherit;background:#fff;color:#283745}.save-last-bill{margin:14px 18px 4px;background:#fff;border:1px solid #1687bd;color:#1687bd;padding:9px 16px;border-radius:3px;cursor:pointer}.save-last-bill:hover{background:#f3f9fc}
.baixa-observations{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;padding:14px 18px}.baixa-observations label{font-size:12px;color:#65727d}.baixa-observations textarea{display:block;width:100%;height:88px;margin-top:7px;border:1px solid #aeb7c1;border-radius:3px;padding:9px;font:inherit;resize:vertical;color:#344650;background:#fff}.baixa-saved{margin:10px 18px 0;background:#e8f7ec;border:1px solid #86c994;color:#226a32;padding:10px 12px;border-radius:3px}
#btnCaseEncerramento{font-weight:500}
#btnCaseEncerramento.training-active{box-shadow:inset 0 0 0 2px #1b96c8;background:#f4fbff}
@media(max-width:900px){.baixa-observations{grid-template-columns:1fr}.baixa-form-row label{align-items:flex-start;flex-direction:column}.baixa-form-row select,.baixa-form-row input{min-width:230px}}


/* Confirmação final do encerramento */
.finish-closure{margin:14px 18px 0;background:#0176d3;border:1px solid #0176d3;color:#fff;padding:10px 18px;border-radius:3px;cursor:pointer;font-weight:600}.finish-closure:hover{background:#0b5cab}.confirm-overlay{position:fixed;inset:0;background:rgba(22,38,52,.58);z-index:120;display:grid;place-items:center;padding:20px}.confirm-modal{width:min(560px,calc(100% - 32px));background:#fff;border-radius:4px;box-shadow:0 12px 40px rgba(0,0,0,.28);padding:26px 28px 22px;position:relative}.confirm-close{position:absolute;top:8px;right:12px;border:0;background:transparent;font-size:28px;color:#60717f;cursor:pointer}.confirm-head{display:flex;align-items:center;gap:14px;margin-bottom:18px}.confirm-head h2{font-size:22px;margin:0;color:#1f2d3d}.confirm-warning{width:38px;height:38px;background:#e97824;color:#fff;clip-path:polygon(50% 0,100% 100%,0 100%);display:grid;place-items:end center;padding-bottom:7px;font-weight:700;font-size:20px}.confirm-modal p{font-size:16px;line-height:1.5;color:#415466;margin:10px 0}.confirm-actions{display:flex;justify-content:flex-end;gap:12px;margin-top:24px}.confirm-actions button{min-width:120px;padding:10px 18px;border-radius:3px;font-weight:600}.confirm-actions .secondary{background:#fff;border:1px solid #8ba0b0;color:#0176d3}.confirm-actions .primary{background:#0176d3;border:1px solid #0176d3;color:#fff}.case-final-success{position:sticky;top:8px;z-index:9;width:520px;margin:0 auto 10px;background:#2e9b4b;color:#fff;padding:14px 18px;border-radius:3px;box-shadow:0 2px 6px #0002;font-size:16px}.case-closed-status{color:#2e844a!important;font-weight:700!important}.orders-card{margin-top:14px;border-top:1px solid #dfe3e6;padding:16px 22px;background:#fff}.orders-card h3{margin:0 0 8px}.orders-card table{width:100%;border-collapse:collapse;font-size:12px}.orders-card th,.orders-card td{border-top:1px solid #dfe3e6;border-bottom:1px solid #dfe3e6;padding:9px 8px;text-align:left}.orders-card th{background:#fafbfc;color:#546674}.orders-card a{color:#158ec4}

/* Ajustes aprovados: Ativo Relacionado + aviso compacto com OK */
.ativo-relacionado{margin:10px 0 18px;border:1px solid #d8dde3;background:#fff}
.ativo-title-row{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;border-bottom:1px solid #d8dde3}
.ativo-title-row h3{margin:0;font-size:16px}
.ativo-title-row button{background:#fff;border:1px solid #9eabb5;color:#1687bd;padding:8px 12px;border-radius:3px}
.ativo-grid{display:grid;grid-template-columns:1fr 1.7fr 1fr 1fr;gap:20px;padding:14px 16px}
.ativo-grid span{display:block;color:#687680;font-size:12px;margin:0 0 5px}
.ativo-grid strong{display:block;font-weight:400;line-height:1.4;margin:0 0 12px}
.ok-alert-overlay{position:fixed;inset:0;background:rgba(25,42,58,.28);z-index:130;display:grid;place-items:center;padding:20px}
.ok-alert{width:min(390px,calc(100% - 32px));background:#fff;border:1px solid #8f9aa6;border-radius:3px;box-shadow:0 5px 18px rgba(0,0,0,.28);position:relative;padding:18px 18px 14px}
.ok-alert-close{position:absolute;right:10px;top:6px;background:transparent;border:0;font-size:25px;color:#526170;cursor:pointer}
.ok-alert-body{display:flex;gap:14px;align-items:flex-start;padding-top:6px}
.ok-alert-warning{width:38px;height:34px;background:#f2a20a;color:#fff;clip-path:polygon(50% 0,100% 100%,0 100%);display:grid;place-items:end center;padding-bottom:5px;font-weight:700;font-size:18px;flex:0 0 auto}
.ok-alert h2{font-size:18px;margin:0 0 12px}
.ok-alert p{margin:0;line-height:1.45;color:#344a5f}
.ok-alert-actions{display:flex;justify-content:center;margin-top:16px}
.ok-alert-actions .primary{min-width:92px;background:#0176d3;border:1px solid #0176d3;color:#fff;padding:9px 20px;border-radius:3px;font-weight:600}
.case-final-success small{font-size:13px;color:#fff}
.orders-more{text-align:center;color:#1687bd;padding:10px 0 2px}
@media(max-width:900px){.ativo-grid{grid-template-columns:1fr 1fr}}